Our
Residents.
Zen Housing has partnered with Pinnacle to ensure top-quality property management and customer service for our residents.
Pinnacle oversees the day-to-day operations, maintenance, invoicing, and customer services for all properties under Zen Housing. If you need to discuss any aspect of your property, please contact Pinnacle at the following addresses:
For residents renting their home:
zenrentals@pinnaclegroup.co.uk
For shared owners:
zensharedowners@pinnaclegroup.co.uk
sharedowners@pinnaclegroup.co.uk
In case of an emergency, please use the out-of-hours line: 0203 701 3620.
We also recommend downloading the ARK app for a smoother communication with your property managers:
Ark Residents on the App Store
These links will guide you to download our ARK app, enhancing your experience and streamlining communication.
For shared owners seeking more information on buying an increased share of your home, please refer to our staircasing policy
In the first instance, please contact Pinnacle using the contact details above or through the Ark residents app.
In the case of any unresolved questions please use the form below to contact us.